Service Level Requirements 服務(wù)質(zhì)量要求(a) Fill-Rate details the number of orders received each day, the number and percentage of orders shipped the day the order was received, the number and percentage of orders shipped within 72 hours of receipt, and the number of orders that have not shipped. Fill rates are calculated as follows: the total number of orders submitted divided into the total number of shipments of those orders within 72 hours. Ninety Eight percent (98%) of all part orders received by SELLER shall be shipped within 72 hours of receipt of the Part order from BUYER (or its designee), excluding Saturdays, Sundays and locally recognized holidays. 訂單滿足率記錄了每天收到的訂單數(shù)量，收到訂單的裝船數(shù)量和裝船率， 收到的訂單在72小時(shí)內(nèi)的裝船數(shù)量和裝船率以及沒有裝船的訂單數(shù)量。根據(jù)以下方法計(jì)算訂單滿足率：提交的訂單總數(shù)被分為72小時(shí)內(nèi)的裝船總數(shù)。賣方收到買方（或委托人）貨物訂單后，98%的訂單應(yīng)在72小時(shí)內(nèi)裝船，周六、周日以及法定假日除外。(b) Back-Order. When a part order cannot not be shipped within the fill-rate requirements, it is then deemed as a back-ordered part. The following questions should be answered to help determine back-order status ? Can the part ship within 72 hours. ? Is there a viable substitute/universal part available in place of the original. ? Does another solution exist to repair the unit 延期訂單。如果貨物訂單不能按期裝船交貨，即被認(rèn)為是延期訂單產(chǎn)品。延期訂單狀態(tài)通過以下幾個(gè)問題確認(rèn)：? 能否在72小時(shí)內(nèi)裝船? 原產(chǎn)地是否有合適的替代品/通用備件。? 是否有其他方案來解決問題。SELLER shall provide a Backorder Report on a weekly basis to BUYER listing all part orders that have not been shipped and contain at minimum the following information: ? Service Order number ? Vendors Sales Order number ? Part number on order ? Description of part number ? ETA, which is the date that SELLER estimates the part(s) will arrive at the address specified by the order.賣方應(yīng)每周向買方提供延期交貨報(bào)表，列出尚未裝船的訂單。報(bào)表至少包含下列信息：? 服務(wù)單編號(hào)? 供應(yīng)商銷售訂單號(hào) ? 訂單產(chǎn)品/零件編號(hào)? 訂單產(chǎn)品零件描述? 預(yù)計(jì)到達(dá)時(shí)間，即 賣方估計(jì)把貨物運(yùn)到訂單指定地點(diǎn)的日期。